Damages and defects

- You can get in touch with our CS team at hello@farmrio.com with your order number and a picture of the damage so they can better assist you in finding the best solution possible*. *Valid for items purchased directly from us. If you purchased from a different store, please contact their support team and they’ll be able to provide help under their policies.

- In this case, please provide a pic and your order number to our CS team at hello@farmrio.com and we’ll investigate and assess internally. After the analysis, our team will get back to you with the possible options*. We don't guarantee a refund or replacement. *Valid for items purchased directly from us. If you purchased from a different store, please contact their support team and they’ll be able to provide help under their policies.

- Unfortunately, we are not able to send spare/separate trims (like buttons, tassels, beads, zippers etc) or belts. Please contact our team at hello@farmrio.com so we can find a solution together*! *Valid for items purchased directly from us. If you purchased from a different store, please contact their support team and they’ll be able to provide help under their policies.